The service is provided with cars and minivans up to 8 passengers; the vehicles used are subject to review once a year.
Each passenger is covered by a regular insurance policy that Veregra Tour has stipulated for its vehicles with third parties.
Passenger properties are, instead, transported entirely under the responsibility of the passenger who declares the property at the time of booking; Veregra Tour is not responsible for loss or damage to luggage; anyhow the transport of dangerous or illegal goods is not allowed.
It is advisable to take out a personal insurance policy for any coverage of medical expenses or loss of baggage.
Each passenger must declare the number of suitcases carried at the time of booking for a better organization of the journey.
It remains at the discretion of the drivers to load bulky items on the cars that are not declared or excess luggage or that do not have the conditions of safe transport (broken, dirty, wet suitcases, etc.)
The animals must be declared at the time of booking, in order to take all the measures necessary for transporting the animals and to avoid damaging or soiling the car.
Please advise at the time of booking the need to install a child restraint system on board. Veregra Tour declines any responsibility regarding the homologation and safety of the same.
Veregra Tour collaborates with other rental companies with drivers with the same standards of quality and can use these for the performance of services when it deems it appropriate.
Veregra Tour undertakes to bring its vehicles or vehicles driven by external collaborators in time to the departure and / or arrival dates; however, it will not be responsible for delays due to exceptional causes (adverse weather conditions, traffic, accidents, demonstrations, airplane or train delays).
If the Veregra Tour proves to be unable to transport the passengers to the destination booked and paid for reasons under its control, it will arrange for the transfer by external means (TAXI, RSD, rented car) and subsequently to reimburse the customer for the cost of such transport upon presentation of receipt / invoice. The reimbursement for the transfer cannot exceed the rates in force for the same agreed route.
Veregra Tour, in the case of costs and losses due to errors and delays due to its work, undertakes to reimburse the sum of € 100.00 per booking.
Veregra Tour reserves the right to change parts (or all) of these agreements at any time without giving notice to customers, tour operators or agencies.
The customer is obliged to report any problems arising from outages or failures directly attributable to our work within 7 working days.
We will take care to quickly resolve any inconvenience and loss in full customer satisfaction.